Shipping

This shipping policy outlines the terms and conditions for all orders placed through our Shopify store. By placing an order with us, you agree to these shipping terms and conditions. These policies have been developed to ensure clarity regarding our shipping processes and to provide you with the best possible shopping experience.

Order Processing

Processing Timeframes

All orders are processed within 1-2 business days after payment confirmation. Orders placed after 2:00 PM CST may not be processed until the following business day. Orders placed on weekends or holidays will begin processing on the next business day.

Order Confirmation

You will receive an order confirmation email once your order has been placed. A second email with tracking information will be sent once your order has been shipped.

Domestic Shipping

Shipping Methods and Delivery Times

We offer the following domestic shipping options:

Actual delivery times may vary based on your location and carrier availability. Delivery timeframes are estimates only and are not guaranteed.

Shipping Rates

Shipping rates are calculated based on package weight, dimensions, and destination. You can view the exact shipping cost during checkout before finalizing your order. We use Shopify Shipping to calculate the most cost-effective shipping rates from our authorized carriers.

Free Shipping

We offer free standard shipping on all domestic orders over $150. Free shipping promotions apply only to standard shipping methods and do not include expedited or priority shipping options.

International Shipping

Countries Served

We currently ship to select international destinations. Country availability is displayed at checkout. If your country is not listed, we regrettably cannot ship to your location at this time.

International Shipping Methods

For international orders, we offer:

Customs, Duties, and Taxes

International orders may be subject to import duties and taxes levied by the destination country. These charges are the responsibility of the recipient and are not included in our shipping rates. We cannot predict which charges may be applied, as customs policies vary widely by country. Please contact your local customs office for more information.

International Address Requirements

Please ensure that your shipping address is complete and accurate, including any apartment or unit numbers, postal codes, and contact phone numbers. We are not responsible for delays or delivery failures due to incorrect address information.

Package Tracking

All orders include package tracking at no additional cost. Tracking information will be emailed to you once your order ships. You can also view your order status and tracking information in your account on our website.

Shipping Restrictions

Address Restrictions

We cannot ship to P.O. boxes for certain product types or shipping methods. Please provide a physical street address when placing your order.

Product Restrictions

Some products may not be available for shipping to certain locations due to size, weight, or regulatory restrictions. This will be indicated on the product page or during checkout.

Shipping Insurance

Claims Process

In the event of loss or damage during transit, please contact our customer service team within 5 business days of the expected delivery date. We will assist you with filing an insurance claim with the carrier.

Delivery Issues

Failed Delivery Attempts

If a delivery attempt is unsuccessful, the carrier may leave a notice with instructions for rescheduling delivery or picking up your package. We are not responsible for additional fees incurred due to failed delivery attempts.

Lost or Damaged Packages

If your package is reported as delivered but you have not received it, please contact us within 48 hours. For visibly damaged packages, please refuse delivery or note the damage when signing for the package, and contact us immediately with photos of the damaged package.

Service Interruptions

Shipping times may be affected by circumstances beyond our control, including but not limited to: extreme weather conditions, natural disasters, carrier service disruptions, customs delays, or global shipping disruptions. We will make reasonable efforts to inform customers of any significant delays.

Order Cancellations

Orders may be canceled prior to shipping by contacting our customer service team. Once an order has shipped, it cannot be canceled, and our return policy will apply.

Return Shipping

Please refer to our separate Return Policy for detailed information on our return process, including who is responsible for return shipping costs.

Amendment of Terms

We reserve the right to modify these shipping terms and conditions at any time without prior notice. Changes will be effective immediately upon posting to our website.

Contact Information

If you have any questions regarding our shipping policy, please contact our customer service team at mooiatelier23@gmail.com